Wensing, M.

My next call was to airbnb.com - I tried their “urgent” line, their email address, their general customer support line. I heard nothing - no response whatsoever - until the following day, 14 sleepless hours later, and only after a desperate call to an airbnb.com freelancer I happen to know helped my case get some attention. (This has been my most urgent request of the agency: that they immediately institute a 24-hour/day customer support line. A 24-hour/day business absolutely needs this in place.)

The whole product is not just the core, but all the accoutrements that are both fair and expected by the buyer.  Without these, you can’t thrive in the mainstream.

Around The World and Back Again: Violated: A traveler’s lost faith, a difficult lesson learned